Privacy Policy
Who we are This policy explains how Guizhou Nongqian E-Commerce Co., Ltd. (“Thaptilit”, “we”, “us”) collects, uses, stores, and protects personal information when you visit thaptilit.com, place an order, or contact us. Our registered address is Room 202, 2nd Floor, Incubation Park Center, Zone 12, China Tea City, Meijiang Street, Meitan County, Zunyi, Guizhou, China. You can contact us about privacy at thaptilit1103@outlook.com.
Information we collect We collect information you provide directly, including your name, email address, delivery and billing address, telephone number, order details, and communications with our team. When you create an account, we also store your login details and preferences. Payment card numbers are entered into our payment provider’s secure form; we receive only a payment confirmation, the card brand, and the last four digits. We do not store full card numbers or security codes.
We also collect technical information automatically, including your IP address, browser type, device type, operating system, pages viewed, referring URL, and cookie identifiers. We use this information to operate the website, remember your cart, prevent fraud, measure site performance, and understand which products are viewed.
How we use information We use personal information to: - process and fulfil orders, including payment, shipping, and returns; - provide customer service and respond to enquiries; - send order updates, delivery notifications, and service messages; - detect and prevent fraud, abuse, and unauthorised access; - comply with legal, tax, and accounting obligations; - improve our products, website, and marketing, where permitted by law; - send marketing emails if you have opted in, with an unsubscribe link in every message.
Legal bases Where required by law, we rely on the performance of a contract (to fulfil your order), our legitimate interests (to operate and improve our business and prevent fraud), your consent (for marketing and non-essential cookies), and legal obligations (for tax and accounting records).
Cookies We use essential cookies to keep the cart and checkout working, and analytics cookies to understand site usage. Non-essential cookies are used only where permitted. You can block or delete cookies in your browser settings, but blocking essential cookies may prevent checkout from working.
Sharing We share information only where needed to run the store: - Shopify, our e-commerce platform, to host the store and process orders; - PayPal and Stripe, to process payments; - YunExpress, 4PX, DHL eCommerce, USPS, UPS, and local postal partners, to deliver orders; - analytics and fraud-prevention providers, to measure site performance and protect transactions; - professional advisers and authorities, where required by law or to protect our rights.
We do not sell personal information. We may transfer information outside your country, including to China and the United States, where our service providers operate. Where required, we use contractual safeguards for those transfers.
Retention We keep order and payment records for as long as required for tax, accounting, warranty, and fraud-prevention purposes. Marketing contact details are kept until you unsubscribe or ask us to delete them. Analytics data is kept for a limited period and then aggregated or deleted.
Your rights Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal information, and to object to certain processing or withdraw consent. You may also have the right to opt out of the sale or sharing of personal information; we do not sell personal information. To exercise a right, email thaptilit1103@outlook.com with enough detail for us to verify your request. We will respond within the time required by applicable law.
Security We use access controls, encryption in transit, and reputable payment processors to protect personal information. No online transmission is completely secure; please use a secure network and keep your account password private.
Children Our store is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us and we will delete it.
Changes We may update this policy to reflect changes in our services or the law. The revised version will be posted on this page with a new “Last updated” date. Material changes will be communicated where required.