Shipping Policy
Carriers We ship with established cross-border carriers including YunExpress, 4PX, and DHL eCommerce. Final-mile delivery is handled by the local postal service or a regional courier such as USPS or UPS in the United States.
Order processing Orders are normally processed within 1–3 business days after payment clears. Orders placed before 14:00 China Standard Time (GMT+8) on a business day are usually handed to the carrier the same or next business day. Orders placed on weekends or public holidays are processed on the next business day. During peak sale periods, processing may take up to 5 business days; we will post a notice on the website if this applies.
Estimated delivery These are typical estimates after dispatch, not guaranteed dates: - United States: 7–15 business days - Canada, United Kingdom, and European Union: 8–18 business days - Australia and New Zealand: 10–20 business days - Rest of world: 12–25 business days - Remote areas: 15–30 business days
Customs inspections, weather, carrier disruptions, and local postal delays can add time. We are not able to guarantee delivery by a specific date.
Shipping rates - Standard shipping: $6.99 - Free standard shipping on orders over $99 - Expedited shipping: $19.99 where available - Remote-area surcharge: $9.99 where required
Shipping charges are calculated at checkout and shown before payment. Import duties, taxes, and customs clearance fees are the responsibility of the customer and are not included in the item price or shipping charge. We declare parcels accurately and cannot mark an order as a gift or understate its value.
Tracking and address accuracy A tracking number is emailed after dispatch. Tracking may take 24–48 hours to show the first scan. Please check that your address is complete and correct before placing an order. If you need to change an address, contact us immediately; once a parcel has been dispatched, we may not be able to change it. If a parcel is returned because of an incorrect or incomplete address, the customer is responsible for the original shipping cost and any reshipping fee.