Refund & Return Policy
We want you to receive clothing that fits and feels right. If something is not suitable, you may request a return within 30 calendar days of delivery.
Return conditions To be eligible, the item must be: - unused, unworn, unwashed, and not altered; - returned with the original tags attached and in the original packaging; - free of makeup, perfume, deodorant, pet hair, and odours; - accompanied by the order number and a completed return request.
For hygiene and safety reasons, we cannot accept returns of pierced jewellery, opened beauty or intimate items, swimwear or underwear with a broken hygiene seal, and final-sale items. Customised or made-to-order items are also non-returnable unless they arrive damaged or incorrect.
How to request a return 1. Email thaptilit1103@outlook.com with the subject line “Return request – Order #[your order number]”. 2. Include the item name, reason for return, and photos if the item is damaged or incorrect. 3. Our team will confirm eligibility and send a return authorisation and return address within 2 business days. 4. Ship the item back within 7 calendar days of receiving authorisation. Use a tracked service and keep the tracking number; we are not responsible for parcels lost in transit without tracking. 5. Write the return authorisation number on the outside of the parcel.
Return shipping is paid by the customer unless the item is faulty, damaged, or not the item ordered. We do not accept cash-on-delivery returns.
Refunds Once your return arrives, we inspect it within 3 business days. If approved, the refund is issued to the original payment method within 5–10 business days after inspection. Original shipping charges are non-refundable except where the item was faulty or incorrect. If your original payment method is no longer available, contact us to arrange an alternative.
Exchanges If you need a different size or colour, contact us before returning the item. Exchanges are subject to stock availability; if the requested item is unavailable, we will issue a refund instead. Any price difference will be charged or refunded accordingly.
Damaged or incorrect items Please contact us within 48 hours of delivery with photos of the item, packaging, and shipping label. We will arrange a replacement or refund and cover reasonable return shipping for confirmed faults.